Legal & Support
Everything you need to know about our policies and services.
Frequently Asked Questions (FAQs)
What is the minimum criteria to apply for a loan?
To apply for a loan with Samrth Portal, you must be an Indian citizen, be above 21 years of age, and have a stable monthly income of at least ₹17,000. For business loans, your business must have a vintage of at least 3 to 5 years depending on the loan type.
How long does the loan approval process take?
Once all required documents (Aadhar, PAN, bank statements, salary slips) are uploaded and verified, our 100% digital process allows for fast approvals. Personal and emergency loans can be approved within a few hours, while larger business or home loans may take 24-48 hours.
Are there any hidden charges or pre-closure penalties?
No. We believe in complete transparency. There are zero hidden charges. Processing fees (up to 1.7% + GST) are clearly communicated upfront. Furthermore, we do not levy any pre-closure or foreclosure charges on our short-term personal loans.
Is my data secure when applying online?
Yes, absolutely. We use bank-level encryption to ensure your personal and financial data is highly secure. We never share your data with unauthorized third parties. For more details, please read our Privacy Policy below.
Privacy Policy
At Samrth Portal, accessible from samrathportel.in, one of our main priorities is the privacy of our visitors and applicants. This Privacy Policy document contains types of information that is collected and recorded by Samrth Portal and how we use it.
1. Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. This includes your name, phone number, email address, PAN card details, Aadhar card details, and banking information strictly for the purpose of loan processing.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our financial services.
- Process your loan applications and verify your identity/credit score.
- Communicate with you regarding your EMI schedules and customer service requests.
- Find and prevent fraud to ensure secure transactions.
3. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Samrth Portal's Website and Financial Services.
1. Loan Approval and Disbursement
All loans are subject to credit appraisal and the absolute discretion of Samrth Portal. The company reserves the right to reject any application without assigning any reasons. Disbursement of the loan amount is subject to the execution of necessary agreements and the submission of required post-dated cheques or auto-debit mandates.
2. Interest Rates and Fees
Interest rates are calculated based on the applicant's risk profile, loan tenure, and loan amount. A non-refundable processing fee is applicable on all loan applications. In the event of an EMI bounce or delayed payment, penal interest of 2% per month on the overdue amount will be charged, alongside standard bounce charges.
3. Repayment Obligations
The borrower is strictly obligated to ensure sufficient funds are available in their registered bank account on the EMI due date. We practice ethical recovery processes based on compassion and tolerance; however, repeated defaults may result in legal action and negative reporting to credit bureaus (CIBIL).